Local dropping off and picking up items:
While we would love for
our customers to stop in, please call to schedule an appointment. We accept walk in orders/ drop offs and pick up's by
appointment only. Due to the various hazardous chemicals we work with and inhalation dangers asociated with these
products, our insurance, and OSHA require that all personnel inside our shop facility to wear OSHA approved safety
equipment.
SHIPPING INSTRUCTIONS:
To ship us an item for refinishing. Please box it up securely. Include a note with your full name,
return shipping address, your contact information including email (so we can let you know your order has arrived and
send the return shipment tracking info to), the coating you want us to use, the color(s) (if its a custom mixed color
please include a sample of the desired color), and what camo pattern you want if applicable.
Please ship to our address:
LTM Refinishing LLC
500 W. South
Street
Harrisonville, MO 64701
We use & suggest the following shipping companies for shipment of firearms &
related accessories:
Federal Express
United Parcel Service
U.S. Postal Service
Please contact your desired shipper
for exact shipping charges. We recommend you insure any item shipped for the full replacement value of the item(s)
being shipped. (Standard shipping insurance covers only $100.00).
L.T.M. Refinishing is not responsible for any item lost or
damaged in shipping.
We strongly encourage that you insure all item for full replacement value. Most
carriers only insure for a value of up to $100.00 unless directed to have additional coverage.
Damaged Goods :
If you receive
goods that have been damaged during shipment, save and photograph the package and contents, then notify the shipper
immediately to file a claim. Failure to follow these instructions may void your claim for damages.
Returns:
Customers often ask what our return policy is. We aim
for complete customer satisfaction. If you are not completely happy with our services, we want to hear about it. Let us know
if something is wrong and we will do what we can to make it right.
